News
Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge
1+ day, 3+ hour ago (749+ words) Home " AI & Automation in CX Oracle's customer experience business is expanding, but it is trailing the faster growth seen across the company's other cloud applications, the vendor's quarterly results show. Oracle reported that revenue for its Fusion CX suite increased…...
What Can AI & Automation Really Do for Your Contact Center in 2026?
1+ day, 8+ hour ago (734+ words) Home " AI & Automation in CX How AI in contact center operations is reshaping productivity, personalization, and performance in 2026 AI automation for contact centers isn't some distant trend. It's a present-day competitive line in the sand. While some organizations still experiment…...
Proactive CX Use Cases: Where AI & Automation Deliver the Fastest Wins in 2026
1+ day, 8+ hour ago (530+ words) Home " AI & Automation in CX How proactive CX strategies are reshaping customer engagement Customer expectations are evolving rapidly. Today's consumers no longer want to contact a brand only when something goes wrong'they expect businesses toanticipateissues, resolve problems before they escalate,…...
Human-First AI: Why SMBs Should Rebalance, Not Replace
1+ day, 10+ hour ago (292+ words) Home " AI & Automation in CX Nathan Strum, CEO of Abby Connect, explains why SMBs should adopt a human-first AI approach to customer service. In this latest episode of CX Today, Francesca Roche joins Nathan Strum, CEO of Abby Connect, to…...
How to Deploy Agentic AI in a Contact Center
1+ day, 8+ hour ago (682+ words) Home " AI & Automation in CX A practical agentic AI implementation guide for contact centers that want results fast. Your contact center doesn't need another dashboard. It needs action. Deploying agentic AI in contact centers has become one of the biggest…...
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
1+ day, 8+ hour ago (836+ words) Home " AI & Automation in CX With rumors circulating that Salesforce and Cisco are already in talks, the implications for CX run deep Nvidia is reportedly preparing to launch an open-source platform for AI agents called NemoClaw. According to reporting by…...
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
2+ day, 3+ hour ago (616+ words) Home " Contact Center & Omnichannel" NiCE introduces agentic AI that aims to transforms voice, chat, and workflow data into deployable AI agents for enterprise CX operations NiCE'has launched a new agentic AI innovation that'improves service quality in customer interactions.' Having announced…...
What’s Really Powering CX Community Platforms Behind the Scenes? Understand the Tech Stack
2+ day, 3+ hour ago (870+ words) Home " Community & Social Engagemet If your community data is trapped, your ROI is too. Here's how the stack should connect. If you're evaluating tools and asking how customer community platforms work, here's the honest answer: they work best when they…...
Enterprise Connect 2026: The Biggest Themes Emerging on Day One
2+ day, 2+ hour ago (358+ words) Home " Contact Center & Omnichannel" AI agents, CX transformation, and the future of collaboration take center stage as the industry gathers in Las Vegas. The defining CX theme of 2026. CX leaders are no longer being asked whether they're using AI. They're…...
Amazon Connect Wants to Kill Call Deflection as a Success Metric
2+ day, 2+ hour ago (835+ words) Home " AI & Automation in CX Four Enterprise Connect releases target the gaps contact center leaders have complained about for years Amazon has chosen Enterprise Connect to launch a set of Amazon Connect updates. Collectively, the new releases seem to argue…...