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News
The Agent Governance Stack Is Forming: Four Products, Two Weeks, One Pattern
8+ hour, 8+ min ago (635+ words) Four enterprise software vendors shipped standalone AI agent governance products between August 24 and early September 2026. The window between the first launch and the last was roughly two weeks. None of them waited for the agents to figure out their own…...
Retail Customer Service Outsourcing Now Hinges on Peak-Season Resilience
3+ day, 52+ min ago (246+ words) Transcom's Retail Peak Resilience Index measures how customer experience systems perform under demand volatility Overtime-heavy staffing models convert demand spikes into margin loss, making ramp speed a core selection criterion Why average-week operating models strain at peak The labor pattern…...
Consumer trust reinforces need for robust AI governance in insurance
1+ day, 23+ hour ago (379+ words) GlobalData finds almost half of UK consumers remain unconvinced by the use of AI in determining insurance premiums. Oops, something went wrong Consumer trust reinforces need for robust AI governance in insurance A GlobalData survey found that insurers face a…...
The ROI Metric Shift: Enterprises Now Demand Financial Impact, But Only 5-8% Can Actually Measure It
2+ day, 16+ hour ago (493+ words) The language around enterprise AI success is undergoing a quiet but significant transformation. For years, the conversation centered on productivity gains, efficiency improvements, and vague promises of transformation. Now, according to the Futurum Group’s 1H 2026 Enterprise Software Survey, which polled 830 IT…...
Bittensor Commons Announces Exploit Summit, A Two-Day Decentralized AI Conference in Montreal, September 28-29, 2026
3+ day, 19+ hour ago (224+ words) More than 100 independent teams building on the Bittensor network gather in Montreal on September 28-29 to present, discuss, and debate the merits of an alternative to corporate AI development Montreal, Quebec--(Newsfile Corp. - September 9, 2026) - Exploit Summit, a two-day conference bringing together…...
UT Haslam Convenes Business and Academia to Examine AI, Future of Work
1+ week, 3+ day ago (353+ words) KNOXVILLE, Tenn., Sept. 2, 2026 /PRNewswire/ -- The Haslam College of Business at the University of Tennessee, Knoxville, is assembling experts with knowledge at the intersection of technology, enterprise and workforce development in a conference featuring world-renown AI leaders and practical insights for…...
AI Startups Are Booming, but a Bust May Be Looming
2+ day, 20+ hour ago (295+ words) This is an early part of a familiar cycle, said Academy of Management Scholar Marc Gruber of the École Polytechnique Fédérale de Lausanne. "I've been in academia long enough to see the internet bubble of the 1990s burst," Gruber said. "We…...
UiPath Powers PLDT’s AI Transformation to Enhance Customer Service and Operational Efficiency Amid Surging Demand for Digital Connectivity
1+ day, 23+ hour ago (468+ words) MANILA, Philippines, September 11, 2026--UiPath announced that PLDT has scaled its service delivery using the UiPath Platform™ to support rising demand. Oops, something went wrong UiPath Powers PLDT’s AI Transformation to Enhance Customer Service and Operational Efficiency Amid Surging Demand for…...
Infosec Institute’s AI Cyber Readiness Summit Brings Security Leaders Together to Build AI-Ready Teams
1+ mon, 23+ hour ago (365+ words) Experts from Cengage, CompTIA, Right-Hand Cybersecurity and Infosec will explore AI risk, governance and practical strategies for cyber workforce readiness What: Infosec Institute, part of Cengage, will host the AI Cyber Readiness Summit, a free virtual event for security leaders…...
Are AI-driven customer service cuts here to stay? Gartner predicts rehiring
2+ day, 4+ hour ago (476+ words) Gartner predicts that across industries, 30% of employees laid off as part of AI-driven cuts will need to be rehired by 2029 — often at a higher cost. Customer service is the bellwether of that broader trend, according to Emily Potosky, senior director…...