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News
Your Benefits Strategy Must Factor In The Employee Experience
2+ day, 4+ hour ago (455+ words) Dave Etling is Senior Vice President & General Manager of InComm Benefits. I’ve spent much of my career working at the intersection of benefits, payments and technology. One conclusion I keep coming back to is that a benefit can be generous…...
The Self-Driving Car Lesson Every Business Leader Should Apply To AI
1+ day, 6+ hour ago (698+ words) Ankit Jain is the co-founder and CEO of Infinitus Systems. The first time you watch a car parallel park itself, it feels like magic. The steering wheel turns on its own. The car slips perfectly into a spot. You almost…...
AI Agents And The Innovator’s Dilemma Are Transforming Payments
3+ day, 12+ hour ago (502+ words) Ismail Amla, Senior Vice President, Kyndryl Consult. A news publisher, for example, could not charge small amounts for individual pieces of content. And a software company could not easily bill for a single API call. Payment friction forced entire categories…...
Digital Transformation: Why New Technologies Still Need Legacy Minds
1+ week, 4+ day ago (387+ words) Timor Brik is the COO at DataRemote where he has spent over a decade in telecom transformation ensuring critical communication reliability. In the fast-paced, startup-accelerator-type world, youth is prized and age is often derided and disrespected because technology evolves so…...
How AI Shapes Customer Experience Before A Human Ever Steps In
1+ day, 15+ hour ago (487+ words) Long before a customer speaks with a human representative, AI may already be shaping parts of their experience with a brand. As AI becomes more deeply embedded in digital customer journeys, automated systems can interpret signals, make recommendations and influence…...
AI-Assisted 360 Feedback: Mistakes For Organizational Coaches To Avoid
3+ day, 16+ hour ago (321+ words) AI-assisted survey platforms can make 360-degree feedback faster and more accessible for in-house teams, but gathering the data is only the beginning. When assessments involve an executive team, coaches must interpret results carefully, establish psychological safety and ensure technology doesn’t…...
Three Conditions That Separate AI Governance From AI Documentation
1+ day, 21+ hour ago (870+ words) Jay Hawkinson is a board-certified (NACD.DC) data and digital leader turning data into margin through AI, analytics and strategy. Most of my work currently involves AI governance reviews, often ahead of a transaction, and I’ve seen one pattern recur over…...
Beyond Math Camp: How To Build A Financial Framework For Value
7+ mon, 3+ week ago (579+ words) Have you been to “math camp”? That is how a major technology company described their quarterly business meeting at an Association for Financial Professionals event prior to creating a consistent analytical framework. Their finance team would spend two months readying…...
AI Is Making People Smarter—That Creates A Problem For The Workforce
1+ day, 3+ hour ago (883+ words) Igor Trunov is founder of Ventora, focused on AI-driven entrepreneurship and innovation. For most of my career, experience created a predictable advantage in the workplace. A marketer who had managed hundreds of campaigns knew things a junior marketer did not....
AI Can't Create Your Reputation—It Can Only Reflect It
2+ day, 7+ hour ago (912+ words) Valentina Drofa is Founder and CEO at Drofa Comms, a PR firm for eminent finance and fintech brands. Since the advent of the digital age, businesses have spent years and a ludicrous amount of money trying to understand how to…...