2+ hour, 10+ min ago  (174+ words) Geopolitical instability, increased use of AI workflows and fragmented demand are reshaping the travel industry, according to a joint study by Rate Hawk and Phocuswright. The study's report identifies these among the trends expected to affect travel distribution over the…...

2+ week, 1+ hour ago  (714+ words) As uncertainty in the Middle East persists, travel agents are having to navigate constantly changing airline disruption policies, while helping clients understand increasingly complex refund and rebooking rules." Airlines serving the region, such as Emirates and Qatar, have begun narrowing…...

4+ week, 1+ hour ago  (806+ words) Social media is no longer an optional marketing channel for travel agents, instead it is a critical tool to attract diverse clientele, build trust and funnel booking conversions. Travel News spoke to two travel agents with an active social media…...

1+ mon, 2+ week ago  (148+ words) e TNW MSC introduces AI assistant MSC Cruises has introduced a new conversational AI assistant to help guests manage their cruise experience. MSC Concierge is fully integrated into the MSC for Me app and is available in more than 90 languages....

1+ mon, 3+ week ago  (217+ words) e TNW Reader comment of the week: When AI itineraries fall apart From a tour operator's point of view, this shift just confirms what we deal with daily. AI is great for ideas but it doesn't replace real-world expertise or…...

1+ mon, 3+ week ago  (401+ words) Open AI's decision to scale back plans for direct travel bookings within Chat GPT and direct transactions to third-party apps highlights the complexity of the booking process, adding another layer to agents' ongoing battle with online travel agencies (OTAs). Earlier…...

2+ mon, 2+ week ago  (563+ words) While the travel industry is attracting interest from new entrants, expectations for recruits have evolved amid a rapidly changing environment, to focus more on adaptability, problem-solving and digital capability. Jean Morudu, Recruitment Business Leader at Flight Centre Travel Group South…...

2+ mon, 3+ week ago  (301+ words) Stay Global isn't a finished product. It's a platform in active conversation with the agents who use it, and that's exactly the point." Among the most meaningful improvements in recent years: a commission toggle giving agents direct control over their…...

2+ mon, 4+ week ago  (724+ words) As fraudsters deploy increasingly sophisticated tactics targeting agency transactions, travel consultants are being urged to step up payment security measures." Industry leaders warn that many agents overestimate the protection offered by Signature on File (SOF), leaving them exposed to costly…...

3+ mon, 1+ week ago  (348+ words) Last-minute client demands and high-touch traveller requirements are among the biggest challenges currently facing corporate travel programmes in South Africa. This is according to the Travel Management Blueprint, a research report by Wings Global Travel based on a survey of…...